In case you want to cancel your purchase, you must do so within fourteen calendar days after the day of delivery of your order. Notify I.Ma.Gi.N. Jewels in writing of your decision to cancel the purchase. By e-mail, registered post or by completing a cancellation form, which you can download here
We provide a 14 day return window for all orders in the following assumptions, whenever it is not related to a personalized defected item:
- I chose the wrong size and I’d like to change it
- The product is not what I expected, and I’d like to return it or exchange it with another one
- I received my order in poor conditions
Engraved & made-to-order pieces are final sale and therefor not refundable.
Items that are bought in sale are non refundable. They can be exchanged for a voucher or another jewel.
Products that will be exchanged or returned must be in perfect conditions and show no evident signs of being used. It is your responsibility to provide adequate packaging to make sure that the items arrive to I.Ma.Gi.N. Jewels in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 14 days, starting from the day the order is delivered.
Exceptions: Orders placed from the 1st of December can be exchanged or returned until January 14th.
Refunds can only be requested within 14 days after receiving your order.
After the package arrives at our HQ you will receive a confirmation email, informing you that the amount will be sent to your account. You will receive the amount in the same way you made your purchase. This can take up to 14 business days.