Delivery & Returns

Delivery

Free shipping above 75 euro

  • Belgium: 24 hours valid for orders made on weekdays before 16h (€5 Bpost pick-up point or locker & €6 for home delivery)
  • Europe: 3 - 5 days business days (€8)
  • World: 7 - 10 days business days (€14)

I.Ma.Gi.N. Jewels will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement free of charge, to request an equivalent replacement product, or to obtain possible compensation.

Returns

We provide a 14 day return window for all orders in the following assumptions, whenever it is not related to a personalized defected item:

  • I chose the wrong size and I’d like to change it
  • The product is not what I expected, and I’d like to return it or exchange it with another one
  • I received my order in poor conditions

Engraved & made-to-order pieces are final sale. 

In any case, the products that will be exchanged or returned must be in perfect conditions and show no evident signs of being used. It is your responsibility to provide adequate packaging to make sure that the items arrive to I.Ma.Gi.N. Jewels in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.

The time window in which you can exchange or return an item lasts 14 days, starting from the day the order is delivered.

Exceptions: Orders placed from the 1st of December can be exchanged or returned until January 14th.

Please contact our Customer Service to request your return and provide us with your address detail so we can make your return as easy as possible, including free shipping.

After the package arrives at our HQ you will receive a confirmation email, informing you that the amount will be sent to your account. You will receive the amount in the same way you made your purchase. This can take up to 14 business days.