We are seeking a dynamic and experienced Luxury Retail Store Manager to lead our Amsterdam I.Ma.Gi.N store. The ideal candidate will possess a proven track record in (luxury) retail management, exceptional leadership skills, and a passion for delivering an unparalleled shopping experience to our clientele.

Most importantly, we are looking for a person, not a profile. It’s you, your character, your kindness and your motivation to join a dynamic, passionate, curious and fun team of people behind our fast growing jewerly brand, that will make the difference.

Interested? Read on to find out about your responsibilities, the qualifications we believe will be needed to realise those responsibilities, and the application process.

Your Responsibilities:

Sales and Performance Management: Drive sales growth by implementing effective sales strategies, monitoring key performance indicators, and identifying opportunities for improvement. Coach and mentor sales associates to enhance their product knowledge, sales techniques, and customer engagement skills.

Customer Experience: Ensure that every customer interaction reflects the brand's luxury values and exceeds expectations. Personally engage with clients, resolving any issues and cultivating lasting relationships to drive repeat business and referrals.

Visual Merchandising: Collaborate with the visual merchandising team to create captivating store displays that showcase the brand's products in an aesthetically pleasing and appealing manner, maintaining a luxurious shopping environment.

Inventory Management: Oversee inventory levels, ensuring accurate stock levels, timely replenishment, and effective management of product assortment. Minimise stock discrepancies and implement inventory control measures.

Team Development: Recruit, hire, train, and develop a high-performing team of sales associates. Conduct regular performance reviews, provide constructive feedback, and create individual development plans to nurture employee growth and retention.

Operational Excellence: Manage day-to-day store operations in adherence to company policies and procedures. Ensure a clean, organised, and safe store environment at all times.

Reporting and Analysis: Generate regular reports on sales performance, customer feedback, and operational metrics. Analyse data to identify trends and opportunities for continuous improvement.

Qualifications:

• Fluent in Dutch & English
• Proven experience in retail management, with a minimum of 2  years in a store manager/team leader role. (Experience in luxury / jewelry retail is a plus)
• Exceptional leadership and team management skills, with a track record of achieving and exceeding sales targets.
• In-depth knowledge of luxury products, customer preferences, and market trends.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Proficiency in inventory management and point-of-sale systems.
• Aesthetic sensibility and an eye for detail in visual merchandising.
• Problem-solving abilities and a customer-focused mindset.
• Flexibility to work weekends, holidays, and extended hours as required.
• Demonstrated alignment with company values:
• You like People, and want to connect with them: Being around people and connecting with them on a daily basis is something that provides you energy and joy. You exhibit a genuine and sincere approach to connecting with both customers and team members, fostering strong relationships built on trust and empathy.
• You are entrepreneurial: This store will be yours, and the impact you can have on the customers, team members and the broader community through this store is something that excites you. You display a proactive and innovative mindset, seeking out opportunities to drive business growth, adapt to changes, and make strategic decisions that align with the company's mission. You know when to take responsibility and show resilience when things don’t work out as planned.
• You are an optimist: The world will be a better place when we believe in the power we have to make it a better place. That power starts with a smile, and a positive mindset. You maintain a positive and enthusiastic attitude, even in the face of challenges. You inspire and motivate the team to deliver exceptional customer experiences while fostering a positive work environment.

… and one last thing: At I.Ma.Gi.N Jewels, we go well beyond traditional retail when it comes to customer service. We offer a dedicated, high-quality piercing service in a distinguished environment within a selection of our stores, o.a. our Amsterdam Store.

Should you wish to apply for this role, you will be called to deliver this piercing service in your store as well. A dedicated training programme has been developed for this purpose, which will be spread over a reasonable period of time for you to feel 100% confident in doing so.

Application Process:

Interested candidates are invited to submit a resume and a tailored cover letter outlining their relevant experience and motivation to join our brand. Shortlisted candidates will be invited to one or possibly 2 interviews and may be asked to perform a practical assessment.

Join our team and contribute to creating a world-class luxury shopping destination that embodies elegance, sophistication, and exceptional customer service.