AT YOUR SERVICE

 

Need some help with your purchase? Do you have a question regarding availability? Do you want some styling advice?

 We are here to help!

Size Guide

Buy online & Pick up

After sales service

Size guide

1. Our bracelets are 16, 17 and 18 cm.

2. Our necklaces are 40, 42 and 45 cm.

3. Click here to find your ring size.

Buy online & pick up 

1. You can purchase online & pick up your order the next day in our Antwerp office or on Monday, Wednesday and Friday between 16h and 18h in your favourite store.

2. Items available for pickup will be noted on each product page. (Simply add items to your cart and opt for in-store pickup at checkout. To qualify in for in-store pickup, all items in cart must be available in-store. )

3. All orders placed before 17h will be available for pickup the next business day in our Antwerp office. 

After sales service 

1. All our jewelry can be replated for free one year after purchase. After this period, we ask a small replating fee.

2. All our jewelry has a two year warranty. For the conditions click here

3. All our 18k & 14k gold jewelry has a lifelong reparation service.

Frequently Asked Questions

How does the replating service work?

All our jewelry can be replated for free one year after purchase. After this warranty period, we ask a small replating fee of max. €12 per item. The replating service can take up to 2 weeks. You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.

Do I have a warranty?

All our jewelry has a 2 year warranty on defective items.* For our 18k & 14k gold jewelry, we offer a lifelong repair service. Please contact our customer service for information.  

 

*This warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the article for other purposes for which it is intended, changes or modifications to the article, hard use, poor maintenance.

There is an issue with my order

Please contact our customer service via Whatsapp, e-mail or Phone. 

Do you engrave?

We offer engraving services on a selection of jewelry. Please find the collection here.  Engraved items cannot be returned.

Why are earrings sold separately?

True luxury for us, is being able to choose. We love to mix & match and create new combinations. By selling our earrings by piece we want to give you the freedom to create.

Can I pierce my ears at the store?

Unfortunately not, but discover our sisterbrand MG Fine Jewelry for all your piercing inquiries.

My jewelry is broken. What should I do?

All our jewelry has a 2 year warranty on defective items.* For our 18k & 14k gold jewelry, we offer a lifelong repair service. You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.

 

*This warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the article for other purposes for which it is intended, changes or modifications to the article, hard use, poor maintenance.

How do i exchange or return my products?

All items can be exchanged or returned within 14 days after purchase. Items must be unworn and in their original packaging.

 

Exchange:

You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.

 

Return:

You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.

 

Refunds:

Online orders are eligible for a refund. Any refund will be made within a period of 14 days, free of charge and using the same means of payment as was used during the original transaction, unless otherwise agreed. Please contact our customer service for your request.

 

Valid reasons for a refund:

  • The item does not correspond to the article pictured on the website
  • The item does not fit (wrong size)
  • The item received does not correspond to your order
  • The item is broken or damaged

How can I redeem my giftcard

Gift cards can be used online & in store and are valid for one year. For online orders, please enter the code on your gift card at the checkout.

Do you offer gift packaging?

All our orders are delivered in a beautiful packaging. This already makes the perfect gift!

How does sizing work?

All our bracelets and necklaces can be worn on 3 different lengths find your ideal ring size here.